Returns Policy for The Candy Route

At The Candy Route, we want you to be delighted with your American Cereals! Due to the nature of our products (perishable food items) and for hygiene reasons, we have a specific policy regarding returns.

Our Policy:

• All sales are final once an order has been shipped. We do not accept returns or offer refunds for items unless they arrive damaged or incorrect.
• Damaged or Incorrect Items: If your order arrives damaged, or if you received the wrong item(s), please contact us within [e.g., 48 hours / 3 days] of delivery.
  • To help us resolve the issue quickly, please include your order number and clear photos of the damaged or incorrect item(s) and their packaging.
  • We will review your claim and, if approved, we will either send a replacement or issue a refund for the affected item(s).
• Missing Items: If you are missing an item from your order, please contact us within [e.g., 48 hours / 3 days] of delivery with your order number.

Important Notes:

• We cannot accept returns or offer refunds for items simply because you’ve changed your mind or if the taste isn’t to your preference.
• Refunds, if issued, will be processed to your original method of payment.
• Shipping costs are non-refundable.

How to Contact Us:

If you have any issues with your order, please reach out to our customer support team at:

Email: support@thecandyroute.com

We’re here to help make your cereal experience with The Candy Route a great one!